Refund policy

Return & Refund Policy 

At Flosunevi, our goal is to ensure every customer receives high-quality products and an excellent shopping experience.

We only offer refunds or replacements in cases where the product arrives damaged or defective.
To request a refund, please contact us within 14 days of delivery at wksxozdzdrh@hotmail.com, providing clear photos of the item and packaging as evidence of the issue.

We do not accept returns or refunds for the following reasons:

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Wrong size chosen by the customer

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Change of mind after the order is placed

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Incorrect address provided at checkout

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All refund requests will be reviewed by our team. If approved, refunds will be processed through the same payment method used at checkout.